Post-Cardiac Surgery Patient Satisfaction with Quality Nursing Care at Institute Jantung Negara (IJN)
Patient Satisfaction with Quality Nursing Care
Abstract
Quality nursing care has a great impact on patient satisfaction. Quality nursing care is perceived by the post cardiac surgery patient, as the degree of physical, emotional and spiritual needs that have to be fulfilled while hospitalisation. The objective of this study was to identify factors in quality nursing care that determine post cardiac patient satisfaction. This single cross-sectional descriptive study using ‘NURSQUAL’ instrument consisted of four elements; technical competence, information giving, assurance and empathy to measure patient satisfaction with quality nursing care. It consisted of four research questions with 33 items to measure the four elements. Between January to March 2005, 52 post cardiac surgery patients from Institute Jantung Negara (IJN), who fulfilled the inclusion criteria were recruited for this study. There was a significant difference between technical competence, information giving, assurance and empathy with patient satisfaction with p value < 0.05. The element of assurance made the strongest statistically significant unique contribution to the prediction of patient satisfaction with a p value < 0.05.
Keywords :
patient satisfaction,
post cardiac surgery,
quality nursing care,
Abstrak
Jagarawatan berkualiti akan memberi kesan mendalam terhadap kepuasan pesakit. Jagarawatan berkualiti dianggap oleh pesakit pos kardiak sebagai keperluan dari segi fizikal, emosi dan rohani yang perlu di penuhi ketika berada di hospital. Objektif kajian ini adalah untuk mengenalpasti faktor-faktor jagarawatan berkualiti yang mempengaruhi tahap kepuasan pesakit pos kardiak. Kajian deskriptif keratan rentas ini menggunakan instrumen ‘NURSQUAL’ yang merangkumi empat elemen iaitu kecekapan teknikal (technical competence), pemberian maklumat (information giving), jaminan (assurance) dan empati (empathy), untuk menilai tahap kepuasan pesakit terhadap jagarawatan berkualiti. Ianya merangkumi empat soalan kajian dengan 33 item untuk mengukur keempat-empat elemen tersebut. Daripada Januari hingga Mac 2005, seramai 52 pesakit pos kardiak yang telah menjalani pembedahan jantung di IJN yang memenuhi kriteria telah mengambil bahagian dalam kajian ini. Hasil kajian menunjukkan perbezaan yang signifikan diantara elemen kecekapan teknikal (technical competence), pemberian maklumat (information giving), jaminan (assurance) dan empati (empathy) dengan kepuasan pesakit dengan nilai p < 0.05. Elemen jaminan (assurance) memberi sumbangan statistik yang kukuh dan unik dalam menentukan kepuasan pesakit dengan nilai p < 0.05.
Kata Kunci :
jagarawatan kualiti,
kepuasan pesakit,
surgeri pos kardiak,
Correspondance Address
Ho Siew Eng, Department of Nursing, Faculty of Medicine, Universiti Kebangsaan Malaysia, Jalan Yaacob Latif, Bandar Tun Razak, Cheras, 56000 Kuala Lumpur.
Email: ho@mail.hukm.ukm.my
